When you experience property damage and need to file an insurance claim, your first instinct may be to handle it yourself. That’s completely understandable—after all, your insurance company is supposed to act in good faith, treating your interests with the same level of importance as their own. Unfortunately, this is not always the case.
As you begin the claims process, taking a few proactive steps can help ensure that your claim is taken seriously, handled fairly, and paid accurately. Here are the top five actions every policyholder should take when filing a property insurance claim:
1. Notify Your Insurance Company in Writing
While you may start the claims process by calling your insurance agent or claims department, it’s crucial to follow up in writing. Once you receive a claim number and an email address for the claims department, send an email formally notifying them that you have filed a claim. This creates a paper trail, ensuring that there is a documented record of your notification.
2. Declare Your Intent to Recover Depreciation and All Benefits Due
At the same time that you notify your insurer of your claim, clearly state your intent to recover depreciation and any other benefits you are entitled to under your policy. Many policies require policyholders to actively request depreciation recovery, and failing to do so early in the process could result in lost funds.
3. Request a Timeline for Recovering Depreciation
In the same written communication, ask your insurer how long you have to recover depreciation on your claim. Many policies have strict deadlines for depreciation recovery, and missing these deadlines could mean forfeiting a portion of your payout. Knowing this timeline upfront will help you plan accordingly.
4. Request a Certified Copy of Your Policy
Ask your insurance company for a certified copy of your policy. This is a complete and official version of your contract, which outlines all your coverage details, exclusions, and responsibilities. Having a full copy ensures you understand exactly what you are entitled to and prevents surprises later in the claims process.
5. Ask for Advance Notification of Any Expiring Timelines
Request that your insurance company provide written notice at least 90 days before any important deadlines related to your claim. Additionally, ask them to outline all relevant timelines you need to be aware of. Insurance policies often include strict time limits for filing supplemental claims, submitting documentation, or disputing claim decisions—being proactive about these deadlines can prevent unnecessary claim denials.
Why These Steps Matter
Although these steps may seem simple, they are essential in setting your claim up for success. Following these guidelines will:
Ensure you have a written record of key communications.
Help you understand what benefits you are entitled to under your policy.
Keep you aware of critical deadlines that could impact your claim.
Demonstrate that you are an informed and proactive policyholder, which may lead to better treatment from your insurer.
By taking these proactive steps, you can increase the likelihood of receiving a fair and accurate payout on your claim. If you encounter challenges, consider consulting with a public adjuster who can advocate for you and help navigate the complexities of the claims process.
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